Frequently Asked Questions
Everything you need to know about shopping with NOVE.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Where are NOVE garments manufactured?
We pride ourselves on ethical production. Our collections are designed in-house and manufactured in certified factories that prioritize fair wages and sustainable practices.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.
How should I care for my NOVE pieces?
To maintain the quality of your garments, we recommend washing in cold water on a gentle cycle and laying flat to dry. Specific care instructions are located on the inner label of each item.